Ong24 Privacy Policy — Our Commitment to Protect Your Information
User privacy is ong24’s top priority. This document clearly explains how we collect, use, store, and safeguard your personal information as a user of our digital entertainment platform in Malaysia.
By registering or using the ong24 platform, you agree to the privacy policy stated here. Please read it carefully and contact us with any questions.
This policy is effective from January 1, 2026 and will be updated periodically.
1 Information We Collect from You
When you register or use the ong24 platform, we collect certain categories of information to ensure smooth and secure service. The types of information we gather include:
- Full name and username
- Email address and phone number
- Date of Birth (for age verification)
- Password (stored in encrypted form)
- Local bank account number (Malaysia)
- Transaction records in Malaysian Ringgit (RM)
- Payment methods used (FPX, e-wallets)
- Deposit and withdrawal history
- Device type and operating system
- Type and version of web browser
- IP address and general location information
- Session Time and Duration
- Pages visited and games played
- Clicks, watch time, and interactions
- User Preferences and Settings
- Error logs and performance reports
2 How Your Information Is Used
Ong24 uses collected information solely for lawful purposes directly related to providing services to you. We do not use your data for any other purposes without your consent.
- Processing account registration and verifying user identity in compliance with Malaysian legal requirements.
- Secure processing of financial transactions including deposits and withdrawals in Malaysian Ringgit (RM).
- Providing responsive customer support and resolving your complaints or inquiries.
- Sending important notifications related to your account, security, and service updates.
- Analyzing usage patterns to enhance platform experience and improve overall performance.
- Detecting and preventing fraud, unauthorized use, and security threats.
Ong24 will not sell, rent, or trade your personal information to any third parties for marketing purposes without your explicit permission.
3 Cookies and Tracking Technologies
The ong24 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions such as login, account sessions, and security. Cannot be disabled.
Collecting information on how users interact with the platform to help us improve functionality and speed.
Saving your preferences such as display language and personal settings for easier repeated use.
You can control or disable cookies via your browser settings. However, disabling essential cookies may impair platform functionality.
4 Data Storage, Security, and Information Sharing
Data Security
Ong24 implements comprehensive technical and organizational security measures to protect your data. This includes 256-bit SSL encryption for all transmitted data, strict internal access controls, and regular security audits by independent third parties.
Your payment data is stored under the highest industry standards and never in a directly readable form. All Ringgit Malaysia (RM) transaction records are securely archived and accessible only to authorized personnel.
Retention Period
Active account information is retained for as long as your account remains active. After account closure, data is stored for the legally required period under Malaysian law before being securely deleted.
Third-Party Sharing
Ong24 does not share your personal information with third parties except in these cases: payment service providers needed to process your transactions, Malaysian authorities if legally required, and technical partners bound by strict confidentiality agreements. In all cases, data sharing is minimal and strictly limited to what is necessary.
5 Your Rights as a User and How to Contact Us
As an ong24 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA):
You have the right to request a copy of the personal information we hold about you.
You may request correction of inaccurate or incomplete information.
Under certain circumstances, you may request the deletion of your personal data.
To exercise any of these rights or if you have questions about this privacy policy, please contact the ong24 support team via:
- Email: [email protected]
- Live chat within the platform (available 24/7)
- Section Frequently Asked Questions for general guidance
Ong24 will strive to respond to all privacy-related requests within 14 business days. If you are unsatisfied with our response, you have the right to file a complaint with the Malaysian Personal Data Protection Department.
Changes to This Privacy Policy
Ong24 reserves the right to update this privacy policy at any time. Significant changes will be communicated to users via email or platform notice. Continued use of the platform after amendments constitutes acceptance of the updated policy.
Still Have Questions About Your Privacy?
The ong24 team is ready to assist you with any aspect of this privacy policy. Check our FAQ section or log in to manage your account privacy settings.